Hotel Receptionist

SUMMARY:
Large 5* Hotel in Cape Town is looking for an experienced, people centric, and professional Front Office Receptionist.

POSITION INFO:
Duties:
 
Attend to all guest needs, including but not limited to registration, check in`s, check outs
Kindly and promptly address guest inquiries, requests, and matters of concern
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfil guest needs and requests
Manage reservations, cancellations, and room assignments and all front desk related tasks
Ensure all relevant policies and procedures are adhered to
Complete all relevant end of day activities and reporting
Maintain and adhere to relevant health and safety protocols as required
Process relevant payment processes
Answer and respond to incoming calls with the appropriate telephone etiquette
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
Use Opera PMS for check-ins, check-outs, and guest information
Answer emails, assisting guests with enquiries and invoicing
Perform other duties and tasks as operationally required
 
Requirements:
 
Grade 12
Recognized Hospitality Qualification preferred
At least 1 – 2 years’ experience working in a 4 / 5* hotel environment within in a receptionist role
Well-groomed and professional disposition
Confident and calm demeanour
Excellent telephone and email etiquette
Ability to manage conflict and challenging situations with respect and confidence
Positive and friendly attitude
Strong organizational and planning skills
Sound financial acumen
Ability to multitask and work within a fast paced pressurized and team orientated environment
Excellent communication and interpersonal skills.
Strong attention to detail and efficiency pertaining to area of responsibility
Flexibility to work on weekends, public holidays, evenings and as per operational requirements
Be well versed in the English language essential
Proficiency in Microsoft Office and Opera essential