1st Line IT Technical Support

SUMMARY:
Ready to kickstart your IT career with a dynamic team? We're on the lookout for a motivated and detail-oriented 1st Line IT Technical Support member to join us!
In this role, you'll be the hero that keeps our clients' systems running smoothly, solving their IT challenges with your technical know-how and stellar communication skills. You'll get to collaborate with an awesome team and help deliver top-notch support that makes a real difference.
If you're passionate about IT, love solving problems, and want to be part of a growing team, we want to hear from you! Apply today and be part of something exciting!

POSITION INFO:

JOB DESCRIPTION INFORMATION:
 

Job Title:                               1st Line IT Technical Support
Employment Type:               Permanent, On-site
Work Location:                     Johannesburg, Randburg


JOB CONTEXT:

We are looking for a motivated 1st Line IT Technical Support member to provide high-quality IT support, resolving client issues efficiently while collaborating with the team to deliver exceptional service.


TECHNICAL SKILLS:

• Proficiency in troubleshooting and supporting Windows 365 environments (experience with similar tools is advantageous)
• Exposure to networking fundamentals, including basic familiarity with firewalls and VPNs (experience with similar tools is advantageous)
• Familiarity with Bitdefender Antivirus or similar endpoint security solutions (experience with similar tools is advantageous)

• 1-2 years of experience in IT support, ideally within a remote support environment
• Demonstrated proficiency in telephonic support, with the ability to engage professionally and effectively with individuals across all organizational levels, from receptionists to executive leadership (CEOs)

• Microsoft 365 certifications or relevant experience is highly valued
• Other certifications, such as CompTIA A+, are advantageous

• Standard business hours from the office in Sundowner, Randburg
• Occasional after-hours support may be required for emergency situations

• Familiarity with HaloPSA for ticketing and support management (experience with similar tools is advantageous)
• Experience with Ninja RMM for remote monitoring and management (experience with similar tools is advantageous)
• Proficient in using documentation tools to maintain accurate records and procedures (experience with similar tools is advantageous)

• Excellent communication skills for effective interaction with clients and team members
• Strong problem-solving abilities to troubleshoot and resolve issues efficiently
• Ability to work well in a team-oriented environment and collaborate with colleagues

• Salary will be commensurate with experience and qualifications.