1st line IT Support Technician for International Call Centre (Night shift)

SUMMARY:
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POSITION INFO:

One of or international cruise line clients are in need of an experienced 1st Line support IT Technician to join their JHB branch. You will be supporting the international call centre on night shift.

Working hours are from 15:00 - 00:00.

Qualifications and experience:

Matric

A+, N+

Great track record as we will be conducting 2 reference checks upfront 

Key skills:

Problem solving

Communication

Computer literacy - Office 365 and MS TEAMS

Attention to detail

Self motivated and disciplined

Organised

Resilient and pro-active

Empathetic

Enthusiastic and energetic

Punctual

Flexible

Team player

Key performance areas:

Setting up of new pc equipment and peripherals

Loading new users onto system

Managing user accounts across various platforms

Office 365 and other Windows-based applications support

Troubleshoot and resolve issues with software or hardware

Walk colleagues or clients through steps to help them resolve their technical problems

Telephone Management Software Reporting

Access Control Management Software Reporting

CCTV Control Management Software Reporting

Emergency issues during normal business hours

Provide technical support as needed to local and remote users

Opening of service requests on ticketing software and ensuring that work is completed, and ticket is closed within 48hrs

Desktop and peripheral support

Multifunctional Printer Support

System and Application support

Network support

Contact Centre application support

Mobile device setup and support

Train users on new implementations and provide support.

Create and maintain internal technical documentation

Maintain records of assets

Manage stock of equipment and consumables

Managing and maintaining access control registry

Equipment auditing

Performs other duties as required or assigned, including participating in projects where relevant

Supervising and participating in preventive maintenance of buildings