2nd Line IT Support Engineer German / Italian / Mandarin (Contract)

Recruiter:

Cortez Executive Search (Pty) Ltd

Job Ref:

EC2NDIT22/11/28

Date posted:

Tuesday, November 29, 2022

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
2nd Line IT Support Engineer German / Italian / Mandarin (Contract)

JOB DESCRIPTION:

1 x Mandarin2nd Line IT Support Engineer
1 x Italian 2nd Line IT Support Engineer
2 x German 2nd Line IT Support Engineer

CONTRACT ROLE

We are looking for 2nd line IT Support engineers with a minimum of 3-5 years desktop support experience. Some server and network support experience (advantage)

Good communication skills and fluent in Mandarin Chinese, Italian or German verbally and written

Self-sufficient

Key Accountabilities:

Assisting in 1st/2nd line technical support
Call Management
Working to SLAs
Direct User communication verbally and written for assistance in Software distribution, 1st and 2nd line Desktop Support
Building strong relationships with customers
The ability to take ownership of customer problems
A proactive approach to customer problems and an understanding of customer perception
Remote Incident Resolution
Software Deployment
Ability to multitask and meet specific goals set by supervisors and management

Qualification Required:

Grade 12
International MCSE qualified or international equivalent
A+ / N+ (or equivalent) entry level IT qualifications

Preferred Qualification:

ITIL Foundation
Microsoft 365
Azure
AD
Soft skills certificates
Mobile Technology certifications

Experience Required:

Minimum 3-5 years desktop support experience
Some server and network support experience
Good communication skills and fluent in the above languages verbally and written

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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