2nd Line Systems Engineer (CPT Onsite)

SUMMARY:
2nd Line Systems Engineer (CPT Onsite)

POSITION INFO:

A vibrant IT Support company in Cape Town is in search of an ambitious and proficient 2nd Line Systems Engineer to become a part of its team. The ideal candidate should have demonstrated experience as a 2nd Line Systems Engineer, emphasizing expertise in Microsoft Server technologies and networking. Additionally, familiarity with virtualization technologies, preferably Hyper-V or VMware, is preferred. Possession of CompTIA A+ or an equivalent, as well as CompTIA N+ or an equivalent qualification, is required.

DUTIES:

Technical Expertise -

• Demonstrate strong proficiency in Microsoft Server technologies, including installation, configuration, and maintenance.
• Possess advanced networking skills to troubleshoot and maintain a robust network infrastructure.
• Experience with virtualization technologies, preferably in environments such as Hyper-V or VMware.

Support and Escalation -

• Provide second-line support for complex technical issues, serving as the escalation point for the 1st Line (desktop) Support Technicians.
• Respond to after-hours escalations on a rotational basis to ensure timely resolution of critical issues.

Leadership and Collaboration -

• Lead and guide a small team of 1st Line Support Technicians, providing mentorship and technical expertise.
• Collaborate with other teams and departments to ensure seamless communication and resolution of technical challenges.

Onsite and Remote Support –

• Utilize strong troubleshooting skills to provide remote support to clients.
• When required, travel to client locations for onsite support, with compensation for travel expenses.

Client Interaction –

• Maintain a professional and customer-focused approach when interacting with clients.
• Effectively communicate technical solutions to non-technical clients.

REQUIREMENTS:

• Proven experience as a 2nd Line Systems Engineer with a focus on Microsoft Server technologies and networking.
• Experience with virtualization technologies, preferably Hyper-V or VMware.

Tech non-negotiables: (These are preferred)

• CompTIA A+ or equivalent
• CompTIA N+ or equivalent
• CompTIA Server+ or equivalent
• CompTIA S+ or equivalent
• Microsoft Azure experience
• Microsoft AD experience
• Microsoft Server technologies and networking
• Experience with virtualization technologies, preferably Hyper-V or VMware
• Experience with Fortinet / FortiGate technologies / possible NEC 4 qualifications

ATTRIBUTES:

• Strong leadership and mentorship skills.