SUMMARY:
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POSITION INFO:
SPA HYBRID (RECEPTIONIST/THERAPIST) - 5* SPA
CAPE TOWN SEA BOARD - Atlantic Seaboard (Western-Cape) - South Africa
STARTING DATE: A.S.A.P / March 2025
REPORTS to: Spa Director / Spa Manager
TRADING HOURS & SHIFTS:
- Monday - Sunday including Public Holidays
- SHIFTS: 07:00am - 16:00pm / 08:00am - 17:00pm / 09:00am - 18:00pm / 10:00am - 19:00pm
- Open / Close Shifts apply
- Hotel operations including all major holidays
REMUNERATION & COMPANY BENEFITS:
- R11,500 Basic per month
- Treatment Commission applies on services personally done by you
- Retail Commission on products sold by you
- Pension Fund / Medical Aid company contributions
- Staff transport available
MINIMUM REQUIREMENTS:
- Spa Receptionist experience - essential and non negotiable
- ITEC / CIDESCO or similar international accredited Diploma in Spa/Beauty
- Excellent command of English (speak & write)
- ESP / Bookings system confident
- Highly presentable and beautifully groomed
- Must reside within reasonable travel distance to Cape Town OR have your own reliable transport
EXPERIENCE:
- Reception experience in Spa / Salon or Cruise Ship
- Spa Therapist employment experience within luxury hotel or Ship Spa
- Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
- Exceptional guest/patient relations
- Computer literate & skilled in booking software including ESP, Social Media & MS Office
KPI:
- Conduct Spa tours & Spa Concierge
- Digital communication with guests
- Guest preparation for services
- Attend to queries
- Operate incoming calls, e-mails or walk-ins
- Guest check-in & check-out
- Perform spa therapies where operationally required (Group bookings etc)
