5-star Spa Receptionist

SUMMARY:
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POSITION INFO:

5-Star SPA RECEPTIONIST

CAPE TOWN SEA BOARD - Atlantic Seaboard (Western-Cape) - South Africa

STARTING DATE: A.S.A.P / 01 December 2024

REPORTS to: Spa Director / Spa Manager

TRADING HOURS & SHIFTS:

• Monday - Sunday including Public Holidays 07:00 - 19:00 (Open / Close Shifts apply)

REMUNERATION & COMPANY BENEFITS:

• R11,000 per month
• Retail Commission earned
• Pension Fund / Medical Aid company contributions
• Staff transport (morning & night)
• Staff parking (if you have your own car)

MINIMUM REQUIREMENTS:

1. Matric (Grade 12) / Senior National Certificate
2. Spa Receptionist experience
3. Excellent command of English (speak & write)
4. ESP / Bookings system confident
5. Highly presentable and beautifully groomed
6. Certificate or Diploma in Spa / Skin Care / Cosmetology or Somatology - BONUS
7. Must reside within reasonable travel distance to Cape Town OR have your own reliable transport 

EXPERIENCE:

1. Reception experience in Spa / Salon or Cruise Ship
2. Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
3. Exceptional guest/patient relations
4. Computer literate & skilled in booking software including ESP, Social Media & MS Office

KPI:

• Conduct Spa tours
• Digital communication with guests
• Guest preparation for services
• Attend to queries
• Operate incoming calls, e-mails or walk-ins
• Guest check-in & check-out