SUMMARY:
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POSITION INFO:
5-Star SPA RECEPTIONIST
CAPE TOWN SEA BOARD - Atlantic Seaboard (Western-Cape) - South Africa
STARTING DATE: A.S.A.P / 01 December 2024
REPORTS to: Spa Director / Spa Manager
TRADING HOURS & SHIFTS:
- Monday - Sunday including Public Holidays 07:00 - 19:00 (Open / Close Shifts apply)
REMUNERATION & COMPANY BENEFITS:
- R11,000 per month
- Retail Commission earned
- Pension Fund / Medical Aid company contributions
- Staff transport (morning & night)
- Staff parking (if you have your own car)
MINIMUM REQUIREMENTS:
- Matric (Grade 12) / Senior National Certificate
- Spa Receptionist experience
- Excellent command of English (speak & write)
- ESP / Bookings system confident
- Highly presentable and beautifully groomed
- Certificate or Diploma in Spa / Skin Care / Cosmetology or Somatology - BONUS
- Must reside within reasonable travel distance to Cape Town OR have your own reliable transport
EXPERIENCE:
- Reception experience in Spa / Salon or Cruise Ship
- Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
- Exceptional guest/patient relations
- Computer literate & skilled in booking software including ESP, Social Media & MS Office
KPI:
- Conduct Spa tours
- Digital communication with guests
- Guest preparation for services
- Attend to queries
- Operate incoming calls, e-mails or walk-ins
- Guest check-in & check-out
