Employer Description
Boutique hotel situated in one of Libreville’s most exclusive suburbs (Gabon). The recently refurbished hotel boasts 24 rooms, including some very exclusive suites, a fine dining restaurant, a pool restaurant/bar and a large deck on the beach front. A conference facility can cater for sit down functions of up to 300 guests. The hotel caters for a large audience, but it is also an important transit facility for our guests who are on tour to our Safari Lodges.
Job Description
A luxury Hospitality Brand in Gabon is looking to employ a dynamic and energetic General Manager for
their upmarket Boutique Hotel in Libreville, Gabon.
Objectives:
To oversee all aspects of the operation of the Hotel to secure the maximum in revenues and guest satisfaction
while placing the Hotel in a recognizable position in the marketplace. This is to be accomplished through
training, yield management and the implementation of service standards with constant communication and
feedback to the Group Operations Manager and CEO.
Report to:
Director of Operations
Main duties/Responsibilities:
To ensure that the Hotel is maintained to the highest standards and to implement an efficient
preventative maintenance program while maximizing room availability. Ensure that the property management system is maintained and up to date. Practice continued cost control through adherence to agreed budgets. To ensure that the Management Team have set targets regarding Sales, Gross Profit, Wastage etc. To ensure that the Management Team is trained and motivated appropriately to achieve the highest standards of the property. Develop standards based on occupancy to control costs to coincide with revenues in accordance with the budget. Oversee and control all stocktaking. (Assets, consumables). Personally greet and interact with as many customers as possible with concept of creating a personalized environment within the Hotel. Resolve all guest complaints personally and in absence follow up by telephone or post to ensure guest satisfaction. To develop and maintain a culture of top class customer care standards. To ensure a good working relationship with all employees, employee of the sister companies and the
local community. Hold regular communications meetings with all employees and the Management team. To develop all employees through to use of appraisals, training and development in consultation with the group’s Human Resources Manager. To achieve all targets as agreed with the Group Operations Manager and CEO. Develop a proactive Yield Management program to include ninety-day forecasting identifying strong and weak periods in order to maximize average rate resulting in increased revenues. Create an aggressive Marketing Plan to increase the market share through outside sales. Identify ideal clientele and develop a strategy to build relationships with their source. Provide accurate reporting to enhance the sales and marketing plan to identify sources of business
and geographical location of clients to assist in directing marketing resources. Present month end reports at monthly Management meeting to include accurate financial statements, guest comment surveys and marketing activity reports. To ensure the hotel fully complies with all relevant Government and Local Authority Legislation relevant to the operation of the hotel as a business and employer. Carry out other duties as assigned to you from time to time by the Group Operations Manager.
Starting Date : July 1, 2022
Qualifications
Hospitality qualification from a reputable tertiary institution.
Skills
Fluent in French and English. (Non Negotiable) Minimum 10 years working experience in an upmarket full-service hotel property of which at least 3 years as General Manager or deputy general manager. Strong Front Office and Rooms background with a good knowledge of property management systems in general. Totally hands-on.
Benefits
Housing + meals + transport.
