Accommodation Manager

SUMMARY:
We are seeking a dedicated Accommodation Manager to provide exceptional guest experiences.
This role involves both reception duties and management responsibilities to ensure smooth hotel operations and guest satisfaction.

POSITION INFO:
Key Responsibilities:

• Greet and assist guests with check-in/check-out
• Handle reservations and guest inquiries
• Provide information on hotel services and local attractions
• Address guest needs and complaints promptly
• Oversee housekeeping and maintenance teams
• Manage guest records and billing
• Collaborate with other departments to ensure a seamless experience
• Supervise and train staff, including scheduling
• Maintain high standards of hospitality and cleanliness
• Assist with restaurant service and event coordination

• Experience in hotel reception or front desk
• Excellent communication and organisational skills
• Proficient with hotel management software (Semper, Night Bridge, Pastel, MS Office)
• Leadership experience and ability to manage a team
• Flexible hours, including weekends and holidays
• Fluent in English (additional languages a plus)
• Strong knowledge of Stellenbosch and surrounding areas
• Own transport and good health
• Experience in restaurant front-of-house, payroll, and accounting is a plus