Account Manager

KEY PERFORMANCE AREAS AND TASKS

• Effectively provide account management and ongoing service, support, and sales development to the assigned account/s
• Monitor site activities, including all operations that utilise our products
• Work intensely and directly on application expertise and execution delivery – Problem solving and Innovation (Trials, projects – initiation and implementation). Understanding of brewing, utilities and water treatment processes are important
• Ensure reports and other tracking mechanisms are in place and data is accurately recorded and presented to the customer Management team
• Take full responsibility for Operators and Technicians’ behaviours including target setting, KPI monitoring and reporting to the customer management team

MINIMUM TRAINING, QUALIFICATIONS AND EXPERIENCE REQUIRED

• 3-4 year degree from a certified University in microbiology, food science, chemistry, engineering, or degree supportive of this role 
• Minimum 3 years of successful experience in food or beverage industry (sales or sales account management preferred), plant management, processing, quality assurance, or other relevant role. 
• Experience in field sales, customer marketing, and/or category management, in addition to knowledge of working with key or strategic accounts. 
• Current Driver’s license Must be willing to travel 
• Understanding of hygiene and cleaning practices, equipment and products.

COMPETENCIES

• Able to recognize & develop new business opportunities in new and existing accounts 
• Excellent communication skills- verbal and written skills 
• Clear understanding and confidence to analyse and interpret numerical data 
• High level of relationship management 
• Able to adopt a customer-centric approach 
• Works in an organized, structured and well- planned manner to ensure effective time management 
• High levels of motivation and self‐discipline 
• Excellent PC skills, including use of Word, Excel and PowerPoint. 
• Ability to manage a team