Account Manager (New Business and Retention)

SUMMARY:
Great opportunity has come up in Durban for an Account Manager in the international and domestic courier space!

POSITION INFO:
The responsibilities include developing long-term relationships with a portfolio of customers, connecting with key business executives and stakeholders. Manage and develop customer accounts to maintain favourable relationship with customers. Rely on extensive experience and judgment to plan and accomplish goals / budgets / targets. To secure specific strategic new business by marketing the Company’s services within the geographic boundaries of the assigned region, in line with the specific new business strategy of the organization.
 
Min Requirements:

• Grade 12 (Matric) or equivalent
• Driver’s license with own reliable transport
• Tertiary qualification in sales or marketing would be an advantage
• Experience in the logistics industry is beneficial
• Advanced skills in MS Office (Word, Excel, PowerPoint and Outlook)
• Knowledge of business principles (i.e. financial, operational, customer experience)
• At least 3-5 years’ experience in sales or customer facing / engagement and proven track record within a sales / target driven environment.

• Good decision-making skills
• Excellent people skills
• Excellent verbal and written communication skills
• Good analytical skills
• Good planning and organisational skills
• Good research skills
• Networking skills
• Time management
• Strategic selling skills
• Self-driven
• Passionate and dedicated
• Willingness to up skill continuously
• Ability to adapt and respond to change
• Determination to meet individual goals and objectives
• Deliver results and meet customer expectations
• Relationship building
• Creative thinking and problem solving
• Ability to negotiate
• Comply with all required systems, processes and procedures
• Passionate about Customer satisfaction

• Ensure monthly and annual targets are achieved
• Ensure account queries are resolved timeously, and accounts are settled within trading terms
• Identify new distribution opportunities and as a result increase revenue
• Complete and submit weekly sales report before deadline
• Identify opportunity and increase existing client spend
• Training of clients: Product, services, website & business apps
• Develop strategic relationships with key role players / influential stakeholders
• Assign and / or play a key role in the overseeing of query resolution and implement proactive solutions to ensure customer satisfaction
• Offer, sell and implement value added services designed by the business
• Increase revenue base in line with target / budget
• Negotiate and secure annual rate increases in line with business strategies
• Analyse and present monthly KPI reports to clients with recommendations
• Identify clients that are spending and not spending monthly and present action plan to direct manager
• Develop strategic relationships with key role players/ influential stakeholders in existing base of clients
• Offer, sell and implement value added services designed by the business
• Identify opportunities within the market to provide a competitive edge
• Identify and secure sales opportunities with new business accounts
• Meet and exceed monthly new business sales target
• Sell the Company’s services to all customers within set regional boundaries
• Ensure that the account is secured in its entirety i.e. maximum potential
• Negotiate gross profits in line with company objectives
• Prospecting new clients
• Conduct needs analysis
• Propose customized client solution and rate negotiation
• Attain credit application in line with company policy and procedure
• Follow internal policy and procedure with regard to opening new account