Account Manager (Software Development)

SUMMARY:
Our client  is looking for an Account Manager within the Software Development Develop industry to maintain strong relationships within client divisions. They will serve as a primary point of contact for client enquiries and requests.

POSITION INFO:
Responsibilities/Tasks:
- Develop and maintain strong relationships within client divisions.
- Serve as a primary point of contact for client enquiries and requests.
- Evaluate enquiries and requests, to interpret the development requirement needed.
- Understand client needs and collaborate with client and internal teams to deliver tailored solutions.
- Formulate scope and functional requirements of project for approval by project stakeholders
- Prepare proposals or cost estimates, managing the balance between ensuring cost effectives for client and profitability for the company
- Identify opportunities for upselling and cross selling additional services
- Brief the technical team and any third parties on the requirements to deliver the project successfully and within budget.
- Monitor project progress and ensure timely delivery of solutions.
- Manage multiple projects delivery, using ticketing and project management tools.
- Manage client status meetings (remotely or occasionally in person) for each client division and any third parties involved, reporting on project progress and facilitating stakeholder contributions.
- Prepare and present regular reports.
- Stay updated on industry trends for software development and client’s products and services
- Manage project communication, including project plans, meeting minutes and task management.
- Perform impact analysis for project changes and manage the change variation accordingly.
- Understand the company software release process and manage releases to ensure delivery within agreed timeframes.

Minimum Requirements:
- Degree, diploma or relevant industry certification in marketing management, business management, computer science or related field.
- Proven experience of at least 2 years, as an Account Manager or similar role within the software development industry.
- Proficient understanding of Software Development Life Cycle (SDLC).
- Excellent communication and interpersonal skills
- Ability to manage multiple projects simultaneously
- Strong problem-solving and negotiation skills
- Proficient user of Microsoft Office applications
- Project management certification (beneficial)
- A solid grasp of Software Design Principles.

Skills and Knowledge Requirements:
- Communication skills: excellent verbal and written communication to interact effectively with clients and the internal team
- Relationship management: ability to build and maintain strong relationships both within client and the internal team.
- Problem solving strong analytical skills to address client requirements, needs and issues to find an effective solution.
- Negotiation: proficiency in negotiating proposals and cost estimates to the benefit of both the company and the client.
- Project management: ability to manage multiple projects simultaneously, ensuring timely delivery.
- Sales: skills in identifying opportunities within client operations for new services, as well as upselling or cross-selling additional services.
- Technical understanding: basic knowledge of software development processes and methodologies to be able to communicate with both technical and non-technical stakeholders.
- Time management: efficiently managing time and prioritizing tasks to meet deadlines.
- Team collaboration: ability to work collaboratively with internal team to deliver high quality solutions to client.
- Critical thinking: proficiency in critical thinking and the ability to ask probing questions to effectively find solutions.
- Software development processes: understanding the software development life cycles, methodologies (e.g., Agile, Scrum), and best practices.
- Industry trends: Awareness of current trends and developments in the software development industry, as well as monitoring trends within client’s products and services.
- Market analysis: ability to analyze market trends and competitor activities.
- Business acumen: understanding of business operations, financial principles, and strategic planning.

Personal Profile:
- Self-starter and self-motivated.
- Prioritize client needs and strive to exceed their expectations.
- Analytical with strong problem-solving abilities.
- Organized, structured with attention to detail.
- Exceptional communication skills (both written and verbal).
- Assertive, managing boundaries effectively.
- Ability to thrive in a fast-paced and dynamic project environment.
- Comfortable with constant change.
- Team and people oriented.
- Open and approachable, yet firm.
- Results-driven and willingness to be measured by your achievements.
- Not afraid to ask for advice and assistance.
- Takes initiative and is always looking for ways to improve client relationships and give input to business processes.
- Own transport for occasional travel.
- Home office setup for remote working, including a reliable and uninterrupted internet connection, with a minimum of 50MBps up and down speeds.