Responsibilities:
The Acquisitions agent is responsible for sales and lead conversion targets.
Follow up on outstanding leads and/or queries.
Handle inbound and make outbound calls according to campaigns.
Demonstrate excellent knowledge of product, service offerings and systems.
Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and sales strategy.
Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance to company quality standards and values
Selling of value-added services.
Up-selling of company products.
Obtaining referrals from new customers.
Provide constant feedback to intermediaries, management and other departments regarding status of leads.
Ensure quality benchmarks are achieved.
Manage time and workloads to ensure that deadlines and targets are met.
Ensure achievement of own performance requirements.
Skills and Competencies:
Selling skills (objection handling & negotiation).
Customer centric & attention to detail.
Deadline and results driven.
Initiative, Teamwork & Judgment/Problem solving.
Tolerance for stress.
Interpersonal and communication skills & Influencing.
Job Requirements:
Minimum Matric qualification.
Previous Call Centre experience in a Sales Environment is essential.
RE 5 is a requirement.
120 FAIS credits advantageous.
MS Office knowledge (Basic or Intermediate Excel).
