Administrator

Recruiter:

The Legends Agency

Job Ref:

ADM002

Date posted:

Wednesday, January 15, 2025

Location:

CapeTown, South Africa

Salary:

R8,000 R10,000 per month

SUMMARY:
Administrator

POSITION INFO:

Job Title: Administrator
Location: Remote, Cape Town
Salary: R8,000 R10,000 per month

Company Overview:
Join a dedicated team at a Madagascan Eco-Tourism business that fosters conservation, community engagement, and sustainable travel experiences.

Start Date:
The successful candidate will commence the first week of February 2025.

Key Responsibilities:

Volunteer Management:

Serve as the primary point of contact for volunteers, responding to emails, applications, and phone inquiries.
Guide volunteers through the booking process, ensuring accurate information is provided.
Handle invoicing, ensuring all financial transactions are timely and accurate.
Send comprehensive booking information, program manuals, and arrival detail emails.
Oversee onboarding procedures, including collection on arrival, briefing the team, and verifying that participation agreements are completed via Sign Now.
Provide ongoing support to volunteers, addressing questions and concerns, and ensuring a positive experience.
Issue participation certificates to volunteers upon completion of their programs.

Systems Management:

Utilize Zoho Books for financial management.
Use "You for Payments" for processing volunteer fees.
Leverage HubSpot for sending templated emails and maintaining volunteer communication records.
Work with Gmail and Google Sheets for correspondence, record-keeping, and reporting.

Ideal Candidate Profile:

Proven experience in administrative roles, preferably in a customer-facing or volunteer coordination capacity.
Strong organizational skills and the ability to handle multiple tasks simultaneously.
Excellent communication skills, both written and verbal.
Comfortable with remote working and proficient in using online collaboration and financial tools.
A proactive approach to problem-solving and the ability to work independently.

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