Administrator - Section 13A - Employer Management & Maintenance Administrator

 

Recruiter:

Execuplace Appointments

Job Ref:

963

Date posted:

Thursday, August 25, 2022

Location:

Johannesburg, South Africa

Salary:

R240K


SUMMARY:
Employee Benefits - Section 13A Administrator - Employer Management and Maintenance Administrator

JOB DESCRIPTION:

Our client, a dynamic Financial Services Provider seeks to employ an Administrator - Section 13A - Employer Management and Maintenance Administrator based in North

Duties

  • The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise
  • The ability to Analyse data and extract trends to ensure improvement of processes and or customer satisfaction.  This could be in the form of innovative ideas as well as task of compiling reports
  • Engage and list current challenges in the team/busness and use expertise to Troule Shoot issues in order to provide workable solutions
  • The ability to tackle a problem with the intent of using expertise/capability and or experience to resolve speedily
  • Perform quality assurance based on the specialised requirements of the role
  • Should be able to ensure strong stakeholder management i r o Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
  • Engage in a professional manner whether is is verbal or face to face
  • Have the ability to communicate via different communication channels
  • Ensure that the brand or image of the Company is always maintained by adhering to the values (in keeping in line wth the KPI and values of the Company.
  • Be a strong team player
  • Have both industry knowledge and experience
  • Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions
  • Ensure that judgement and attention to detail is applied in this role
  • Enure that the role is completed within required deadlines and should have the ability to organise, plan, set goals and deliver accordingly
  • Strong interpersonal skills as cross team collaboration is required
  • Have the ability to innovate in the role
  • Quality of work must be thorough
  • Conscious of the abuse of company resources
Specialist Requirement : The role of the Section 13A - Employer Management and Maintenance Administrator :
  • Manage the end to end process of the Registration of New Employers, including engaging and following up with the Employers to ensure that completion of the Registration
  • Manage the loading of the new Employer on to the Administration system once the Registration is completed
  • Optional : Run the first cycle on the Employer then this is employer is to be handed over to the Contributions Team
  • Maintain the Employer details throughout the employer''''s particiation in the fund and manage any changes as and when notified
  • Manage the clean-up of employer''''d data onto the admin system
  • Assist  with the cleanup of an empoyer''''s statment of account when requested to do so
  • Assist with any other ad hoc projects delegated by the Team Leader
Team Support
  • Be able to work independently with minimal supervision
  • Build and maintain supportiuve relationships both internally and externally
  • Accept accountability and take responsibility for any work done or allocated
  • Display a willing and helpful attitude
  • Action any other responsilities allocated by the manager/team leader
Client Relations
  • Attend to all e mail and telephonic enquiries both internal and external
  • Assisst internal and external service providers
  • Applying the rules, policies and administration procedures of different funds in accordance with the Company standards or service level agreements
  • Follow through and provide client with on-going feedack until enquiry is resolved - where applicable
  • Support a positive and responsive climate for client enquiry resolution
  • Action all escalated enquiries within 24 - 72 hours
Time Management
  • Must have excellent time management
  • Manage work outflow timouesly
  • Flexibile and ability to work under pressure and multitask
  • Ensure that the SLA''''s are adhered to
KPI of the role - Section 13A - Employer Managemebnt and Maintenance Administrator is expected to :
  • Manage the end to end process of the Registration of New Employers, including engaging and following up with Empler to ensure that completion of the Regstration.  At lesast 10 employers per month are to be registered
  • Manage the loading of the new employer on to the Administration system once the Registration is completed - the log to load the Employer is to be sent within 5 days of the Registration being completed
  • Run the first cycle on the Employer then this Employer is to be handed over to the Contributions Teanm - all cycles are to be run within 5 days of each employer being loaded
  • Maintain the Employer details throughout the Employer''''s participation in the fund and manage any changes as and when notified - changes are to be actioned within 48 hours of receipt
  • Manage the clean up of Employers'''' data on the system
  • Assist with the cleanup of an Employer''''s statement of account - when requested to do so within the time frames as set by the Team Leader
  • Assist with any other ad hoc projects delegsted by the Team Leader within time frames set by the Team Leader
Competencies Required
  • Matric
  • Excel
  • Commnication (Written and verbal)
  • English (Business writing and e mail etiquette
  • Stakeholder management (CRM)
  • Industry knowledge and experience
  • Accuracy
  • Attention to detail
  • Judgement and Decision making
  • Working under pressure and deadline driven
  • Organisational skills/Planning and prioritising
  • Interpersonal skills
  • Setting goals
  • Cross team collaboration
  • Innovation
  • Management of time
 
Qualifications
  • Matric with Mathematics/Accounting
  • Excellent commend of English
  • At least 3 years'''' experience in a similar role
  • Employee Benefits/Retirement Fund industry experience is essential
  • Everest experience will be an advantage
  • Intermediate MS Excel Skills
  • Problem solving skills
  • Attention to detail
  • Good communication skills verbal and written
Organisational Values
  • Ensure adherence to all organisational objectives
  • Devote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy
  • Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company
  • Any other duties as determined by the business needs and to participate in all organisational events as required.
 

 

 

 

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