After Sales Support Agent

 

Recruiter:

Stafflink Recruitment Solutions

Job Ref:

STL 1832

Date posted:

Saturday, May 28, 2022

Location:

Johannesburg, South Africa

Salary:

R10K


SUMMARY:
Greenstone, Edenvale

JOB DESCRIPTION:

Qualifications:

Matric,

1 - 2 years experience within customer service, sales and administration

Skills and Knowledge Essential:

Clear and effective written and verbal communication, computer literate, telephone etiquette, business writing.

Desirable:

Retail or airline industry or organizational knowledge, product and services knowledge

Job Specification:

Answering telephone calls and emails. These will encompass:

General Enquiries about Inflight Retail

  Enquiries about ordering 

  •   Home Delivery and/or Pre-Order
  •   How to use Vouchers for orders
  •   Placing new orders
  •   Cancelling orders
  •   Changing order details
  •   Chasing up non-dispatched items 

Return of goods, unwanted or faulty 

Arranging Refund/Replacement of faulty goods

  • Processing of orders and payment as required through various systems (Web/Telesales, Card Payment, FRS)   
  • Outgoing telephone calls 

            Customer call backs 

           Conducting Customer surveys

            

  • Liaising with UK/Africa based staff 

           WH staff for information on order dispatch 

           Office staff for system matters 

           Returned goods processing staff

  • General Customer Services as required
  • Upselling

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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