After Sales Support Agent

Recruiter:

Stafflink Recruitment Solutions

Job Ref:

STL 1832

Date posted:

Saturday, May 28, 2022

Location:

Johannesburg, South Africa

Salary:

R10K

SUMMARY:
Greenstone, Edenvale

JOB DESCRIPTION:

Qualifications:

Matric,

1 - 2 years experience within customer service, sales and administration

Skills and Knowledge Essential:

Clear and effective written and verbal communication, computer literate, telephone etiquette, business writing.

Desirable:

Retail or airline industry or organizational knowledge, product and services knowledge

Job Specification:

Answering telephone calls and emails. These will encompass:

General Enquiries about Inflight Retail

Enquiries about ordering

Home Delivery and/or Pre-Order
How to use Vouchers for orders
Placing new orders
Cancelling orders
Changing order details
Chasing up non-dispatched items

Return of goods, unwanted or faulty

Arranging Refund/Replacement of faulty goods

Processing of orders and payment as required through various systems (Web/Telesales, Card Payment, FRS)
Outgoing telephone calls

Customer call backs

Conducting Customer surveys

Liaising with UK/Africa based staff

WH staff for information on order dispatch

Office staff for system matters

Returned goods processing staff

General Customer Services as required
Upselling

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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