Aftersales Consultant

 

Recruiter:

Sydsen

Job Ref:

JHB002843/CH

Date posted:

Wednesday, June 15, 2022

Location:

Johannesburg, South Africa

Salary:

Negotiable


SUMMARY:
Aftersales Consultant - Johannesburg North, Gauteng

JOB DESCRIPTION:

Main Purpose of the Role:
To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

Key Performance Areas: 
  • Prepare for the arrival of the customer and vehicle
  • Taking care of customer at initial consultation upon arrival
  • Ensure accurate Warranty and Motor plan details on system
  • Update Dealer Management System, track all vehicles and update control systems
  • Regular Liaison with customers
  • Ensure accurate invoice payments
  • Professional Vehicle hand over
  • Customer follow – up and reminders
  • Attend weekly service meetings
Qualifications and Experience:
  • A minimum of 2 years in a similar position within a motor dealership
  • Senior Certificate Grade 12
  • Technical qualification and/or aptitude would be advantageous
Skills and Personal Attributes:
  • Excellent interpersonal communication skills
  • Customer and Service Orientation
  • Problem Solving Ability
  • Self-Management & Resilience
  • Team Orientation

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