Air Freight Import Controller

Operational

• Communicate with client services representative and / or origin agents where required with regards to incoming shipments
• Receive pre-alert for incoming shipments
• Ensure that files are registered as soon as possible after receiving the pre-alert
• Track shipments with carriers
• Manage the submission of customs entries for arriving shipments
• Attend to any customs query documents or stops as to facilitate a speedy release of cargo
• Updating / accrue of carrier and 3rd party charges on CargoWise
• Invoice shipment within required metric
• Ensure all costs and sells are accrued within the correct month and no loss being made
• Submit pro-forma claims to the airlines / agents on cargo received damaged / short
• Finalise queries on files
• Arrange for delivery notes to be sent to transport / warehouse team once cargo is customs cleared
• Arrange for correct documentation to be submitted for all stopped cargo
• Check on the floor report to ensure all cargo has been dispatched as needed
• Check clients account status before cargo is released to ensure CBO funds are received before dispatch
• Track missing cargo and ensure this is being chased and checked daily
• Advise clients of any damages
• Arrange RIB release with SARS
• Print RIB releases for drawers

Financial

• Arrange payments to third parties
• After checking that freight charges are correctly shown on billing do auto-rating
• Check that duty / VAT and entire invoice if correct, then post and print invoice
• Check for WIPS and Accruals on "Profit and Loss" tab
• Ensure all WIPS and Accruals are done in the right time frame to avoid movement losses

Customer

• Where there is interaction with clients a strong working relationship must be fostered
• The customer must come first in everything we do
• Resolve queries that affect clients quickly and resolve the issue

Quality

• Every file must be done to the best of your ability
• Ensure all milestones are complete