Application Support

SUMMARY:
Our client is looking for a highly skilled, motivated and dedicated Application Support who would like to be part of the team.

POSITION INFO:
Purpose of the job:
Provide application support for all applications within the group. This includes providing user access, user support, managing and or resolving the application issues that arise across a business within the agreed SLAs

Key Responsibilities include but not limited to the following:

• Possessing knowledge of operating systems, devices, applications, and software.
• Ensuring effective front-end and back-end functionality of applications.
• Keep all call tickets updated as work progresses each day.
• Resolve calls logged by users for queries, errors and other problems experienced on the system.
• Report trending issues to application lead.
• Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer/Application Support Lead.

• Degree in Information Technology or related qualification
• 5+ years’ experience in Application Support
• Proven experience in Application Support, XML, Azure, IIS, SLA’s
• Knowledge and experience of Microsoft SQL Server, T- SQL
• Knowledge and experience of Crystal Reports
• Knowledge of Sage X3, Sage 300 People
• Experience in software testing
• Working knowledge of different operating systems and Internet technologies
• Experience of working on projects within the Software Development Life Cycle
• Incident management system knowledge
• Change management experience
• Exposure to vendor engagement
• Excellent communication and troubleshooting skills
• Experience in cloud solutions
• Absolute commitment to ensuring an exceptional level of customers experience.
• Positive, collegiate approach with a ‘can do-will do’ attitude and a desire to take responsibility for delivery.
• Strong analytical, problem-solving, and decision-making skills