Application Support Analyst

SUMMARY:
Application Support Analyst

POSITION INFO:

My client in the Tourism/Hospitality space is recruiting an Application Support Analyst to be responsible for resolving customer requests and problems relating to core business applications, databases integration and reports. This position is based in Sandton.

Experience required:

5 years’ experience in application support and/or database administration

Experience with MS SQL Server in a working environment, including sound knowledge of constructing SQL queries

Good knowledge of Information system terminologies, concepts, functions, policies, and procedures

Experience with SQL Reporting Services, VB.Net, API’s, Web Services and XML

Writing and communication

Problem solving

Patience and understanding

Data cleaning and preparation

Data analysis and exploration

Duties include:

Log incidents, problems, and changes via the Service Management System

Provide support for applications, systems, and databases

Address SQL and front-end application issues, ensuring solutions are implemented

Regularly review application, database, and system performance, proactively identifying and resolving issues

Identify opportunities to automate repetitive tasks and improve system efficiency

Share after-hours support duties with the team

Keep stakeholders informed about problems, changes, and incidents

Configure systems, applications, and databases

Create new and modify existing SQL/SSRS reports

Support and maintain integrations between core applications, APIs, and third-party systems

Maintain Power BI workspaces, manage access control, and optimize data models for performance

Collaborate with DBAs and application vendors to resolve issues and implement changes

Analyse requirements and deliver solutions to meet business goals

Maintain databases and applications, including upgrades and patches

Manage application and database security permissions

Backup and restore databases

Create database schemas, tables, procedures, and permissions

Implement system changes following change procedures

Participate in application testing, including UAT, regression testing, and deployment validation

Develop and update technical documentation

Ensure data accuracy, consistency, and compliance with relevant regulations and company policies

Contribute to disaster recovery and business continuity planning for core applications and databases

To apply please send updated CV and references to