Application Support Engineer (Linux)

SUMMARY:
COMPANY: Innovators in the digital communications space, creating data-backed customer interactions that work seamlessly across every platform and device. As a leading service provider, this company helps brands connect with their customers in meaningful and efficient ways. Their comprehensive omnichannel strategy delivers smooth customer experiences through an integrated service package that goes beyond basic CPaaS capabilities to include tailored customer engagement and regulatory compliance solutions.
ROLE: An organized and capable Application Support Engineer to become part of the Operations group.

POSITION INFO:
Role:

• Ensure reliability, performance, and security of messaging platforms in a mission-critical environment
• Maintain and monitor servers and essential infrastructure
• Manage incidents of varying severity levels
• Troubleshoot and optimize business applications in Linux environments
• Collaborate with development, infrastructure, and DevOps teams
• Participate in rotating on-call schedule including after-hours support

• Oversee, service, and maintain applications deployed on Linux server environments
• Diagnose application problems through log analysis and implement appropriate solutions
• Collaborate with development teams on application deployment and optimization strategies
• Administer and automate deployment processes and configuration management systems
• Safeguard application performance, stability, and security within Linux ecosystems
• Conduct in-depth incident analysis to determine root causes and develop sustainable solutions
• Address and resolve database challenges involving MySQL, PostgreSQL, and other database platforms
• Develop and update automation and monitoring scripts using languages such as Bash and Python
• Create comprehensive documentation for troubleshooting methodologies, system configurations, and support protocols
• Partner with Development teams to provide support for containerized application environments

• 3–5 years proven experience in Linux/Open Source server administration.
• Hands-on experience with RedHat/CentOS/Rocky Linux Operating Systems.
• Proficient in scripting languages (Perl, Bash, etc.).
• Experience with open-source technologies (e.g., Apache, Nagios, Springboot) is beneficial.
• Experience with log analysis tools.
• Knowledge of networking concepts (DNS, firewalls, load balancing, TCP/IP) is beneficial.
• Familiarity with database management systems is advantageous.
• Strong problem-solving skills and ability to work under pressure in a production environment.