Applications Administrator

SUMMARY:
Exciting opportunity for a person with a minimum of 3 years' experience in software application management and system administration to join leading international telecommunications company.

POSITION INFO:
JOB PURPOSE:

Responsible for the administration, configuration, maintenance of our client's SaaS platforms and their data.
Contribute to the development, implementation of SaaS applications, databases and reporting functionality. Collaborate with the Digital Transformation team, ensuring system stability, upkeep and progress on our client's digital journey and milestones are achieved through system support activities. Work with all other internal customer departments including Internal IT to deliver internal improvements to workflow processes and data throughout the organisation.

COMPETENCY REQUIREMENTS FOR POSITION:

Knowledge

• Application Configuration and Management (Users, Groups, Access, Permissions)
• SaaS Workflow orientated Platforms 
• CRM, ITSM, Helpdesk Systems (Fresh Service, Sales, Desk)
• Data, Information and Analytics Platforms. (Excel, PowerBI etc.)
• Knowledge documentation and management.

• Broad System and User Administration.
• Business Workflow Construction and Implementation.
• Strong internal customer orientated outlook.
• Organizational change capability.
• Skills in managing cross functional departments, systems and incidents.
• Organised, diligent with an eye for data detail.
• Information management including presentation and communication skills.

• Systemic (end to end) thinker
• Excellent team participation and customer skills
• Ability to influence business stakeholders
• Analytical, problem-solving skills
• Decisive
• Results driven
• Stress tolerance

• Degree in Computer Science, Information Technology, or a related field
• Certifications in SaaS services (Service Now (or ITSM equivalent), Azure, Google Cloud)

• More than 3 years in software application management and system administration

• Business Applications Administration              30%
• System Workflow Management                       20%
• Data Management                                           20%
• Incident and User Support                               20%
• Digital Transformation Initiatives Support       10%