Area Manager EC Retail

AREA MANAGER - RETAIL EASTERN CAPE

The Area Manager will be responsible for implement business strategies and manage Franchisee relationships to achieve strategic goals within the Eastern Cape regional territory.

Qualifications: Tertiary qualification(s) within the field  |  Proven financial experience   |   Previously held this role and proven experience fo 5 years

Travel:  Able to travel and stay away from home and work flexible hours, as and when required

Principle Accountabilities:

• Track financial performance to ensure that Franchise Agreement levels of turnover, stock, gross profit and debtors levels are being met or exceeded. Ensure that assigned financial manager are informed timeously where results are below the required level. Implementation of corrective programmes.
• Advise franchisees and practice personnel on the implementation of Franchise systems in close co-operation with our Central Office and Computer Support staff, to assist practices to manage effectively and profitably.
• Monitor merchandising and housekeeping standards to ensure that Franchise’ image and commitment to customer service is maintained in each store.
• Ensure that marketing promotions are implemented in stores within the defined “roll out” period.
  
• Identify trading areas, which require Franchise stores, ensure that new stores are opened according to the laid-down procedure and time schedule.
• In conjunction with Training Officer, ensure that practice personnel are given the necessary training and support to enable them to operate at the required standard from the outset.
• Ensure that all franchisees in the region are kept fully informed on Franchise issues, policies and procedures.
• Ensure all practices are operating in accordance with Franchise policies/requirements.
• Co-manage Franchise business partner initiatives and ensure these receive the necessary training, development, monitoring and reporting.

Summary of Task Outline: HR, Loyalty system, Training, Franchisee raining, Franchise manuals, RCS, Standard offers, Quotations, Debtors, Credit Notes, Warranty, Brand labels, Check compliancy of programmes Recalls, Lab control, Media updates, Customer Service, 7 Day Follow up, invoice Checks, Stock.