Area Manager (Gauteng, KwaZulu-Natal, and Free State)- JHB Based

SUMMARY:
An area Manager with an Interior Design/Textiles/Fabric background is needed

POSITION INFO:

Our client a leader in the interior design world is looking for a dynamic Area Manager to oversee and manage multiple retail locations across Gauteng, KwaZulu-Natal, and Free State. This role focuses on driving sales performance, ensuring operational excellence, and fostering a high-quality customer experience. The ideal candidate will have strong leadership skills, a strategic mindset, and a proven track record in multi-store management.

Duties / Responsibilities (not limited to):
1. Sales Performance & Targets
Monitor and achieve sales targets across all stores.
Analyze performance data and implement sales strategies to drive growth.
Support store teams in meeting weekly, monthly, and annual sales goals.

2. Operational Excellence
Oversee day-to-day operations to ensure efficiency and effectiveness.
Manage inventory and stock control to optimize product availability.
Identify and implement process improvements for operational efficiency.

3. Staff Management & Development
Lead, coach, and motivate store teams to achieve performance objectives.
Manage recruitment, training, and development of store staff.
Conduct performance reviews and provide constructive feedback.

4. Customer Experience & Satisfaction
Ensure consistent delivery of exceptional customer service.
Monitor customer feedback to identify trends and drive improvements.
Resolve escalated customer issues promptly and professionally.

5. Compliance & Standards
Ensure adherence to company policies, health and safety regulations, and industry standards.
Maintain brand integrity through proper visual merchandising and store presentation.

6. Financial Management
Develop and manage budgets to ensure cost control and resource efficiency.
Monitor expenses to maximize profitability and identify cost-saving opportunities.

7. Reporting and Analysis
Prepare regular performance reports covering sales, inventory, staffing, and key metrics.
Utilize data analysis to support strategic decision-making and performance improvements.

Key Deliverables
Sales Growth: Achieve and exceed sales targets with increased transaction values and customer satisfaction.

Operational Efficiency: Improve stock turnover rates, reduce shrinkage, and streamline processes.

Staff Development: Enhance employee retention, engagement, and training outcomes.

Customer Satisfaction: Maintain high customer satisfaction scores and improve loyalty through issue resolution.

Profitability: Optimize budgets, reduce operational costs, and implement cost-saving initiatives.

Requirements:

Bachelor’s degree in Business, Retail Management, or related field (preferred).
Minimum 5 years in retail management, including 2 years in multi-unit leadership roles.
Skills: Strong leadership, communication, analytical, and organizational skills. Proficient in retail software, POS systems, and Microsoft Excel.

Key Competencies -
Leadership: Ability to inspire and develop high-performing teams.
Analytical Thinking: Strong skills in assessing performance data and strategizing improvements.
Problem Solving: Quick, effective decision-making, especially in customer service and operational challenges.
Results-driven: Commitment to achieving and exceeding business goals.

If you would like to apply for this position please send your updated CV and relevant documents to