CORE PURPOSE OF JOB

The purpose of this post is to improve student, staff, and other stakeholder support through consultation by assisting staff and students to solve problems, manage change, improve efficiency, and ensure the effective and efficient execution of assessment functions for the assigned faculty/ies, the Assessment and Graduation Section and in the broader Academic Administration where required.

KEY PERFORMANCE AREAS

• Liaising and providing guidance to staff,  students and relevant external stakeholders regarding assessment and related institutional policies and procedures
• Administer assessment and graduation processes
• Briefing and orientation of internal and external stakeholders with regards to assessment protocols and procedures
• General Administration

CORE COMPETENCIES

• Extensive knowledge and understanding of University and assessment rules, policies, procedures, and systems. Ability to consistently implement all of the above.                                 
• Extensive verbal and written communication skills to ensure and achieve the required standard of communication to communicate the impact of selected scenarios to the affected stakeholders while maintaining confidentiality.                               
• Strong computer skills as well as a good knowledge of the ITS and other relevant systems.
• Strong ability to manage and perform functions concurrently, although different in nature, while working to tight deadlines under stressful circumstances on a continuous basis including planning, organizing and quality assurance.                                
• Strong ability to work independently within a diverse team to build relationships in order to gain cooperation from staff, students, and other stakeholders.                              

• Strong ability to take initiative in problem solving through analysis to independently identify, evaluate, propose scenarios, and decide on solutions to resolve complex assessment matters relating to students, staff, and other stakeholders.

Desirable additional education, work experience and personal qualities:

• Institutional awareness of processes and factors that impact the workload.                                  
• Management skills that shape the operations of the workload including for example, manage personal operational plans.                                 
• Decision-making skills when managing workload, assess different options and choose the best course of action, on a daily basis.                        
• Problem-solving skills to identify and resolve issues through recognizing shortcomings and scenarios and to effectively carry out solutions.                           
• Time management skills to perform multiple tasks of equal priority at the same time, under your own direction, to ensure that work is completed on time.                                  
• Strong discipline specific IT skills to ensure effective automated business processes.                  
• Technical communication skills to communicate clearly and persuasively, effectively discuss issues and deliberate with others, explain their policies and decisions to those within and outside the organization.

REQUIREMENTS