Assistant Boutique Manager

SUMMARY:
ASSISTANT SHOP MANAGER ONBOARD MSC CRUISES

Main Function:
In addition to that of Shop Seller, support the Shop Manager to maximize revenue by monitoring, driving & analyzing sales results and developing increasingly effective marketing strategies dependent on canvas & passenger demographic, whilst leading, developing and supporting your team to achieve or exceed set sales budgets & PPD's every cruise, through consistent, documented mentoring and coaching.
Effectively manage all shops operations on board, including marketing & sales strategies, personnel development, and inventory control procedures

POSITION INFO:
RESPONSIBILITIES

Main Responsibilities - ASM Sales & Marketing:

• Manages event plan for entire cruise, by coordinating events and promo-tables set up and related marketing (signages, handouts, daily special, announcements) and report to the Shop Manager results.
• Ensure compliance with Marketing Calendar from GVA and Model Store guidelines, reporting spending habits or preferences.
• Train and coach Shop sellers & Category Specialists on effective selling skills, using checklist and coaching logs.
• Manages daily sales operation including control of checks, staff rotation, stock replenishment and relevant inventory control procedures.

• Ensures compliance of all inventory control procedures (Operational Calendar, managers handovers, staff rotation, perpetual inventories, daily cigarettes count, main store check) and maintain Inventory log for Profit Protection Manager.
• Manage end-to-end receiving of stock on board and lockers maintenance to corporate guideline standards
• Train and coach Shop Sellers & Category Specialists on effective loss prevention procedures, using checklist and coaching logs.
• Ensures compliance with monthly damage procedures (expiring protocol, B&S, raffle giveaways).

• High school graduate
  Essential language and level – English B1
• Ability to communicate in other major European languages depending on the itinerary of the Ship, is an advantage
• At least three years’ experience as sea-going Assistant Shop Manager with another cruise line or;
• Successful completion of MSC Shops’ internal promotion plan from Shop Seller.