Assistant Branch Manager

SUMMARY:
We are looking for a dynamic and motivated individual to take on the role of Second-in-Command (2IC) at a Retail Store in Pretoria. In this pivotal position, you will oversee the day-to-day operations, lead a passionate team of sales associates, and drive a customer-focused environment. You will also play a vital role in understanding and managing profit margins, contributing to the overall success and growth of our business. Join us and help elevate our store to new heights!

POSITION INFO:
Requirements: 

• Minimum of 3-5 years of experience in retail management, 
• Must be fully bilingual in AFRIKAANS and English
• Proven ability to lead and motivate a team to achieve sales targets and provide exceptional customer service.
• A passion for outdoor activities, gear, and equipment, with knowledge of outdoor products and trends.
• Strong communication and interpersonal skills, with the ability to engage and build rapport with customers and team members.
• Excellent organizational and multitasking abilities to manage store operations efficiently.
• Ability to adapt to a fast-paced retail environment and handle unexpected challenges. 

• Provide excellent customer service by assisting customers with product inquiries, recommendations, and purchases.
• Resolve customer issues and inquiries professionally and promptly.

• Assist in supervising and coordinating the activities of retail staff, including sales associates and cashiers.
• Provide support, training, and feedback to team members.
• Ensure the team adheres to company policies and procedures.

• Assist in maintaining accurate inventory records and restocking shelves as needed.
• Monitor stock levels and communicate inventory needs to the store manager.

• Help maintain visually appealing product displays and store organization.
• Contribute to the creation of eye-catching merchandise displays.

• Oversee cash register operations, including cash handling, returns, and transactions.

• Assist in monitoring security and loss prevention measures to safeguard company assets.
• Complete weekly alarm checks and maintain register.
• Ensure that staff purchases have been actioned according to the staff purchase policy.

• Actively promote sales and upselling opportunities to maximize revenue.
• Encourage the team to meet and exceed sales targets.

• Support the store manager in daily operations, including opening and closing procedures.
• Assist in maintaining a clean and organized store environment.
• Checking the cash up and banking details daily
• Assist with customer refunds.
• Updating of dashboard and checking internal ERP system Cases for outstanding queries.
• Stock adjustments for shop use, sponsors etc.
• Assist with overrides at till points, refunds if and where needed as well as credit notes.
• Feedback to store manager weekly.
• Following up weekly to check on repair’s status.
• Following up on E-learning process and communication to staff weekly.
• Spot check of floats.
• Weekly check and sign off of Petty Cash.
• Maintain company policies and procedures.
• Assist Store Manager with duties pertaining to customers when he/she is on leave, or out of the store.
• Send special orders through to supplier.
• Plan all instore events.
• Plan and co-ordinate stock takes with Stock Room Supervisor.
• Plan and co-ordinate safe audits with Safe Manager.
• Must be able to assist in any role in the shop.
• Follow up on all outstanding sales orders to push sales.
• Must have exceptional understanding of stock. management to assist stock room with problems.