Assistant Branch Manager

SUMMARY:
Leading wholesale distributor of plumbing supplies, committed to providing high-quality products and exceptional service to their customers are seeking a dynamic and experienced Branch Manager to manage the Cape Town branch.  The Assistant Branch Manager will oversee the daily operations of the branch, ensuring efficient and effective management of staff, resources, and customer service. The ideal candidate will have a strong background in the plumbing industry or closely related field, excellent leadership skills, and a proven track record in branch management.
 

POSITION INFO:
Key Responsibilities:

• Operational Management:
• Oversee day-to-day operations of the branch.
• Ensure the branch complies with company policies, procedures, and regulatory requirements.
• Monitor branch performance, address operational issues, and maintain efficient workflow.
• Manage branch budgets and ensure cost-effective operations.
• Financial Management:
• Monitor and track branch financial performance, including revenue, expenses, and profit margins.
• Ensure accurate record-keeping and financial reporting.
• Achieve branch financial targets and implement measures to control costs.
• Customer Service:
• Ensure the branch delivers exceptional customer service and resolves customer complaints promptly.
• Monitor customer feedback and make improvements to enhance satisfaction.
• Ensure all customer interactions are handled professionally and respectfully.
• Staff Management:
• Lead and manage a team of employees, including hiring, training, performance evaluations & Performance management.
• Set goals and provide guidance to team members to achieve individual and team targets.
• Foster a positive work environment and promote team collaboration.
• Ensure high levels of employee motivation, engagement, and retention.
• Human resources:
• Staff Recruitment and Hiring: Assist in the recruitment process, including interviewing and selecting candidates for various positions within the branch.
• Training and Development: Organize and oversee training programs to ensure staff are well-equipped with the necessary skills and knowledge.
• Performance Management: Conduct regular performance reviews and provide feedback to employees to help them improve and grow in their roles.
• Employee Relations: Address and resolve any staff issues or conflicts, ensuring a positive and productive work environment.
• Compliance: Ensure that all HR practices comply with local labour laws and company policies.
• Health and Safety: Promote and enforce health and safety regulations within the branch to ensure a safe working environment.
• Record Keeping: Maintain accurate and up-to-date employee records, including attendance, leave, and personal information.
• Succession Planning: Identify and develop potential future leaders within the branch to ensure continuity and growth.
• Employee Engagement: Implement initiatives to boost employee morale and engagement, fostering a positive workplace culture.
• Sales and Business Development:
• Develop and implement strategies to increase branch sales and customer base.
• Drive sales growth through effective marketing and customer outreach.
• Establish and maintain relationships with key clients and stakeholders.
• Promote and cross-sell company products and services to achieve revenue targets.
• Risk Management and Compliance:
• Ensure compliance with all legal, regulatory, and company requirements.
• Conduct regular audits and risk assessments to identify and mitigate potential issues.
• Ensure proper security measures are in place for branch assets and personnel.

• Proven experience in branch or operations management, preferably in the plumbing or related industry.
• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Ability to manage budgets, analyze financial data, and drive sales.
• Proficient in using business management software and tools.
• Driver’s license and own reliable vehicle