Assistant Front Office Manager

SUMMARY:
NOW RECRUITING - ASSISTANT FRONT OFFICE MANAGER!
 
Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route.
 
Kindly review the role description, and apply if you meet the requirements.

POSITION INFO:

Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. An exciting career opportunity is available for an experienced and motivated Assistant Front Office Manager.
 
The ideal candidate will have good interpersonal and communication skills, have good product knowledge, be friendly, guest centric, a team player and have a keen eye for detail. Grade 12 or equivalent, with 3 year’ experience in a supervisory or managerial position within the hospitality environment is required as well as working knowledge of MS Office & CIMSO. A Hospitality qualification; a valid driver’s license and knowledge of SAP will be advantageous.
 
Duties include, but are not limited to: 

• Check all rate overrides prior to arrival and ensure correct authorization has been obtained, or accountability has been provided;
• Check the Departure Report daily for any discrepancies on room rates and ensure that all rooms have been correctly charged;
• Responsible for daily checks on floats and ensure that safe is adequately stocked with change at all times;
• Follow up on the open balance status on a daily basis and liaise with the relevant department managers to ensure that payment for departed functions/groups/guests is received promptly;
• Attend to requests and complaints from guests without delay and in an appropriate manner;
• Liaise directly and on a daily basis with all relevant departments to discuss the day’s events and any special requests from guests;
• Organize and supervise all staff; manage and control performance appraisals of Receptionist.

• Must be prepared to work weekends & Public holidays,
• Must be prepared to work shifts.