Assistant Front Office Manager

The Front Office department is now accepting applications for an Assistant Front Office Manager – someone with drive and passion for the industry, the ability to lead a team and to maintain the Leading Hotel of the Worlds standards.
 
The ideal candidate will have good interpersonal and communication skills, have good product knowledge, be friendly, guest centric, a team player and have a keen eye for detail. Grade 12 or equivalent, with 3 year’ experience in a supervisory or managerial position within the hospitality environment is required as well as working knowledge of MS Office & CIMSO. A Hospitality qualification; a valid driver’s license and knowledge of SAP will be advantageous.
 
Duties include, but are not limited to: 

• Check all rate overrides prior to arrival and ensure correct authorization has been obtained, or accountability has been provided;
• Check the Departure Report daily for any discrepancies on room rates and ensure that all rooms have been correctly charged;
• Responsible for daily checks on floats and ensure that safe is adequately stocked with change at all times;
• Follow up on the open balance status on a daily basis and liaise with the relevant department managers to ensure that payment for departed functions/groups/guests is received promptly;
• Attend to requests and complaints from guests without delay and in an appropriate manner;
• Liaise directly and on a daily basis with all relevant departments to discuss the day’s events and any special requests from guests;
• Organize and supervise all staff; manage and control performance appraisals of Receptionist.

Adverse working conditions:      

• Must be prepared to work weekends & Public holidays,
• Must be prepared to work shifts. 

If you believe you have suitable experience and qualifications, please apply online.


Application Process:
Closing date:                26 January 2022
How to apply:                  
You can apply online at