Assistant GM Operations

SUMMARY:
The Assistant General Manager – Operations plays a pivotal role in overseeing the daily operations of a prestigious 5-star hotel in Cape Town. This position ensures seamless guest experiences, operational excellence, and financial performance while supporting the General Manager in executing the hotel's strategic vision.
Key Responsibilities:

• Operational Oversight: Supervise and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Spa, and Maintenance.
• Guest Experience Management: Ensure exceptional service delivery, personalized guest experiences, and swift resolution of guest concerns.
• Financial & Budgetary Control: Assist in budgeting, cost control, revenue management, and profitability enhancement.
• Staff Leadership & Training: Recruit, train, and manage department heads and staff to maintain a high-performance culture.
• Quality & Standards Compliance: Uphold 5-star standards, ensuring compliance with luxury hospitality expectations and industry regulations.
• Sales & Revenue Growth: Work closely with sales, marketing, and reservations teams to maximize occupancy and revenue.
• Supplier & Vendor Relations: Manage procurement, supplier negotiations, and operational contracts.
• Health & Safety Compliance: Ensure adherence to health, safety, and hygiene protocols across all departments.
• Crisis Management & Problem-Solving: Handle emergencies, complaints, and operational challenges effectively.

POSITION INFO:

• Education: Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum 5-8 years in a senior management role within a luxury 5-star hotel environment.
• Leadership Skills: Strong team management, decision-making, and conflict-resolution abilities.
• Financial Acumen: Proficiency in budgeting, financial reporting, and cost control.
• Software Proficiency: Experience with hotel management systems (e.g., Opera, Micros, Protel).
• Guest-Centric Approach: Deep understanding of luxury service standards and guest satisfaction strategies.
• Flexibility: Willingness to work irregular hours, weekends, and holidays as needed.