Assistant General Manager Couple

SUMMARY:
Our client is seeking a dedicated and dynamic couple to fill the roles of Assistant General Managers at their prestigious 5-star game lodge. This unique opportunity involves sharing responsibilities to oversee daily operations, enhance guest experiences, and ensure the smooth and efficient running of the lodge. The successful candidates will have complementary skills and experience, allowing them to support each other in managing various aspects of lodge operations.

POSITION INFO:
Key Responsibilities:

• Operational Management: Assist in overseeing all lodge operations, including front-of-house, housekeeping, food and beverage, and safari activities.
• Guest Relations: Ensure exceptional guest experiences by addressing inquiries, managing feedback, and resolving issues promptly.
• Team Leadership: Supervise, train, and motivate staff to uphold high standards of service and hospitality.
• Financial Oversight: Assist in managing budgets, monitoring expenses, and implementing cost-control measures.
• Quality Assurance: Maintain and enhance lodge standards, ensuring adherence to service excellence and company policies.
• Strategic Planning: Collaborate with the General Manager to develop and implement strategies to improve lodge operations and guest satisfaction.
• Administrative Duties: Handle administrative tasks, including reporting, scheduling, and inventory management.

• Experience: Minimum of 5 years in senior management roles within luxury hospitality or game lodge environments. Experience working as a couple is a plus.
• Skills: Strong leadership, organizational, and communication skills. Proven ability to manage multiple departments and deliver high-quality guest service.
• Education: Relevant qualifications in hospitality management, tourism, or related fields are preferred.
• Flexibility: Ability to adapt to varied roles and responsibilities as required. Willingness to work in a remote and unique environment.
• Personal Attributes: Passion for hospitality and conservation, with a professional and approachable demeanor. Strong problem-solving skills and a proactive attitude.