Assistant Housekeeping Manager

SUMMARY:
To assist the Executive Housekeeper with Housekeeping Tasks

POSITION INFO:

Le Franschhoek captures the essence of elegance and tranquility, nestled in one of the most breathtaking locations in the Cape Winelands. With its charming blend of luxury, warm hospitality, and stunning vineyard views, it’s a true escape for those seeking relaxation and refinement. Whether indulging in world-class dining, unwinding at the spa, or simply soaking in the beauty of the surroundings, every moment at Le Franschhoek is unforgettable

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects.

Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview:

The Housekeeping Assistant Manager is responsible for overseeing housekeeping operations, ensuring high standards of cleanliness and hygiene in guest rooms and public areas. The role involves supervising housekeeping staff, managing inventory, and ensuring compliance with hotel policies and procedures.

Key Responsibilities:

• Manager and coordinate housekeeping staff to ensure efficient and high-quality service.
• Inspect guest rooms, corridors, and public areas for cleanliness and maintenance issues.
• Assign daily tasks and responsibilities to housekeeping team members.
• Monitor housekeeping stock levels and coordinate inventory replenishment.
• Train and mentor housekeeping staff to maintain service excellence.
• Ensure compliance with health and safety regulations and hygiene standards.
• Respond promptly to guest requests and complaints, ensuring quick resolution.
• Work closely with other departments, such as front office and maintenance, to ensure smooth operations.
• Maintain housekeeping records, including daily reports and staff attendance.
• Conduct regular performance evaluations and provide constructive feedback to staff.

Knowledge and Qualifications

• Grade 12
• Preferably 1 - 2 years supervisory experience
• Atleast 3 - 5 years experience in hospitality, preferably housekeeping