Assistant Lodge Manager & Senior Guide Couple

SUMMARY:
5* Luxury Lodge in the Graaff-Reinet area is looking for an Assistant Lodge Manager / Senior Guide Couple.

POSITION INFO:
Assistant Lodge Manager:
 
Duties:
 
Reception duties / Lodge Management & Admin support.
Check-ins / check-outs
Daily running of Reception
Arranging transfers/town trips when necessary
Arranging guest trips when necessary
Creating accurate guest invoices on departure
Hosting guests during breakfast, lunch and dinner
Managing the Housekeepers & butlers during Camp Manager’s leave
Attending to all guest needs
Room checks
Room orientation on check in
Overseeing bush banqueting
Payroll
Staff management
 
Requirements:
 
Grade 12
Hospitality Diploma or tertiary qualification
At least 2 years previous experience in a high end 5* Lodge environment in a management role
Strong F&B background
Computer Literate
Semper / Pastel literate
Excellent guests relations skills
Strong management skills
Driver’s License valid PDP will be an advantage
Valid First Aid Certification
South African Citizen
An understanding of budget control and financial management
Able to delicately manage community staff and drive the development / upliftment process
 
Trails Guide:
 
Duties:
 
Conduct of a world-class wildlife and nature safari experience for all guests
Proactive commitment to evolving the safari experience to ensure guests are continuously delighted by their stay
Leading game drives, bush walks, wilderness trails and wildlife tracking in a Big 5 reserve
Participation in conservation activities with guests where applicable
Engagement with conservation projects including wildlife monitoring and sightings reports, liaising with Head of Reserve and Biodiversity Conservation
Ongoing implementation of reserve code of conduct and standard operating procedures, including rules concerning safety
Management of game viewing vehicle, including maintenance, tidiness, care of equipment and servicing
Hosting of guest’s post-afternoon game drive in the bar
Contribution towards sustainability goals
 
Requirements:
 
FGASA Level 2 Guide qualification
FGASA Full or Back-Up Trails Guide qualification
FGASA Advanced Rifle Handling qualification
Business Competency certificate
Up-to-date First Aid
Valid driver’s license with 4x4 experience
Up-to-date PDP
Computer literacy
Passion for hospitality, conservation and sharing the wonders of the wild
High standards of service excellence and attention to detail
Proficient in English
Photographic ability and editing skills advantageous
Knowledge of Afrikaans or isiXhosa advantageous
Excellent written and verbal communication skills
Excellent teamwork skills
Commitment to ongoing self-improvement and knowledge development