Assistant Maintenance Manager

SUMMARY:
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POSITION INFO:

We are seeking an Assistant Maintenance Manager to join our team, embodying this spirit while ensuring a secure and comfortable environment for our guests by maintaining our hotel’s assets through proactive, preventative maintenance programs.

Key ResponsibilitiesEnsuring a Secure and Comfortable Environment

• Regularly inspect and maintain hotel facilities and equipment.
• Develop and implement strategies to enhance customer satisfaction.
• Ensure full compliance with relevant regulations, taking immediate corrective actions when necessary.
• Communicate maintenance plans and needs with department heads.
• Keep all mechanical, electrical, and structural blueprints current and organized.
• Manage and direct maintenance, repair, and renovation activities.
• Evaluate and determine the necessity of internal versus outsourced maintenance work.
• Assign work orders, supervise staff, and schedule preventive maintenance routines.
• Address guest complaints and service requests promptly.
• Maintain inventory levels and oversee purchasing orders.
• Review and approve invoices, manage budgets, and monitor energy conservation initiatives.

Managing the Maintenance Team

• Lead and manage both internal maintenance employees and contractors.
• Supervise daily activities of the maintenance staff, ensuring timely task completion.
• Develop work schedules and assign responsibilities effectively.

Ensuring Compliance with Laws and Policies

• Uphold compliance with all applicable laws and hotel regulations.
• Participate in Responsible Business activities within the department and the hotel.

Human Resources Management

• Assist in screening, interviewing, and selecting new maintenance staff.
• Develop and implement training programs tailored to the needs of both staff and guests.
• Ensure the team consistently delivers "Yes, I Can!" service.
• Identify training and development opportunities for the staff.
• Collaborate with the HR department on tasks like performance appraisals, coaching, counseling, and succession planning.

Promoting Positive Employee Relations

• Foster a positive and effective team environment, maintaining strong communication and relationships throughout the hotel.
• Conduct regular meetings to motivate and update the team on current projects and goals.

Health and Safety

• Ensure safety measures and regulations are followed by all maintenance staff.
• Address and reduce potential hazards immediately.
• Regularly practice and enforce emergency procedures.

Miscellaneous

• Attend required meetings and complete training programs.
• Assist colleagues with similar tasks when necessary.
• Maintain a clean and organized workspace.
• Continuously seek opportunities to improve operations and service.
• Stay up to date with hotel procedures, safety policies, and local regulations.

Minimum Requirements

• 3+ years of experience in property maintenance or a similar role.
• Strong problem-solving abilities and leadership skills.
• Commitment to excellent guest service, with a passion for the hospitality industry.
• Ability to think creatively and provide innovative solutions to challenges.
• High level of personal integrity, teamwork, and collaboration.
• Strong verbal and written communication skills, with proficiency in MS Office.
• Ability to manage multiple priorities and tasks in a fast-paced environment.