Assistant Resident Manager

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB001222/SJ

Date posted:

Wednesday, March 12, 2025

Location:

Hoedspruit, South Africa

SUMMARY:
Assistant Resident Manager – 5-Star Game Lodge in Mpumalanga
A prestigious 5-star game lodge in Mpumalanga is seeking an experienced and dynamic Assistant Resident Manager to support the General Manager in overseeing daily operations and delivering an exceptional guest experience. This role is ideal for a passionate hospitality professional with strong leadership skills and a deep understanding of luxury lodge management.

About the Role:

As the Assistant Resident Manager, you will be responsible for ensuring that all departments operate efficiently while maintaining the lodge’s world-class standards. This role requires a hands-on leader who can manage daily operations, enhance guest satisfaction, and support a highly motivated team in a remote, luxury safari setting.

POSITION INFO:

Key Responsibilities:

Assist in managing the day-to-day lodge operations, ensuring seamless coordination across all departments.
Lead, train, and develop staff to uphold 5-star hospitality and service excellence.
Oversee guest relations, ensuring personalized experiences and prompt resolution of any concerns.
Work closely with the Food & Beverage team and Executive Chef to maintain outstanding culinary standards.
Monitor financial performance, including budgeting, cost control, and revenue management.
Ensure that accommodations, public areas, and lodge facilities meet luxury standards.
Support lodge sustainability initiatives and uphold health, safety, and hygiene regulations.
Assist in conservation and community engagement programs to enhance the guest experience.
Act as Resident Manager in their absence, ensuring continuity of leadership and operational efficiency.

Requirements:

Proven experience in a senior management role at a 5-star game lodge or luxury hospitality environment.
Strong leadership and team management abilities.
A deep understanding of high-end guest service and lodge operations.
Ability to work in a remote lodge environment, adapting to the unique challenges of a safari setting.
Financial acumen, with experience in cost control, budgeting, and reporting.
A passion for wildlife, conservation, and responsible tourism.
Knowledge of local cultures and languages in Mpumalanga is an advantage but not required.

How to Apply:

If you are a hospitality professional looking to excel in a luxury safari lodge environment, we invite you to apply.
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Assistant Resident Manager

About the Role:

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Requirements:

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