Assistant Sales Store Manager

SUMMARY:
Masa Outsourcing is currently seeking for an experienced Assistant Sales Store Manager with a passion for luxury retail, visual merchandising, and a strong sales background.
The client is located in Amanzimtoti and sells high-end furniture.

POSITION INFO:
Key Responsibilities:

1. Sales Leadership & Customer Service:
• Support the Store Manager in achieving sales targets and driving revenue growth.
• Provide world-class customer service by engaging clients, understanding their needs, and offering tailored furniture solutions.
• Maximize sales opportunities through effective product presentation and personalized customer interactions.
• Build and maintain long-term relationships with high-end clients, focusing on repeat business and client referrals.
2. Visual Merchandising:
• Lead and manage all aspects of visual merchandising, ensuring that the store’s presentation aligns with the brand’s luxury standards.
• Create visually stunning and inviting displays that showcase furniture pieces in an aspirational lifestyle setting.
• Maintain showroom aesthetics by arranging, rotating, and refreshing displays in line with seasonal trends and promotional activities.
• Collaborate with the Store Manager to ensure merchandising plans effectively promote top-selling and exclusive products.

1. Team Leadership & Development:
• Assist the Store Manager in mentoring, coaching, and developing the sales team to enhance their product knowledge and sales skills.
• Lead by example in offering exceptional customer service and guiding the team to meet store goals.
• Support the Store Manager in managing staff schedules, delegating responsibilities, and ensuring smooth daily operations.
• Foster a collaborative and high-performance team culture focused on delivering outstanding customer experiences.

1. Operational Management:
• Assist in the management of daily store operations, including opening/closing procedures, cash handling, and administrative tasks.
• Monitor inventory levels and coordinate with the Store Manager on stock replenishment, ensuring optimal product availability.
• Ensure that the store operates efficiently by overseeing housekeeping standards, furniture care, and maintenance needs.
• Implement and enforce company policies related to loss prevention, security, and health and safety.

1. Customer Relationship Management:
• Engage with customers throughout their purchasing journey, offering a consultative sales approach to ensure satisfaction with high-end furniture selections.
• Handle customer inquiries, feedback, and complaints professionally, ensuring resolution aligns with the brand’s high service standards.
• Promote and implement store loyalty programs, special orders, and design consultations to drive customer engagement and satisfaction.

• 2-3 years of experience in in a retail furniture store, with a strong background in sales and customer service.
• Experience in visual merchandising within the furniture or luxury retail industry is essential.
• Proven ability to meet or exceed sales goals in a high-end retail environment.
• Demonstrated leadership skills, with experience managing or supervising a sales team.
• Excellent communication, interpersonal, and problem-solving skills.
• Knowledge of furniture and interior design trends is an advantage.
• Strong organizational skills and attention to detail.

• A passion for luxury retail and home décor.
• Expertise in visual merchandising with a keen eye for design and presentation.
• Strong sales acumen with the ability to engage and convert customers through personalized service.
• Ability to work in a fast-paced environment and manage multiple responsibilities.
• Proficiency in retail point-of-sale systems and general computer applications.
• Flexibility to work weekends, holidays, and during peak retail seasons.