Assistant Service Centre Manager

SUMMARY:
Assistant Service Centre Manager

POSITION INFO:

This position is responsible to assist with overseeing the operation of our Service Centre in JHB by ensuring that there is forward planning and direction of functions within the Service Centre and facilitate and implement changes to improve and develop services.

Main Duties and responsibilities will include, but will not be limited to:
• Assist with managing and overseeing the operation of our Service Centre’s.
• Assist with managing the forward planning and direction of functions within the Service Centre and facilitate and implement changes to improve and develop services. Improve cost efficiency and productivity within the Service Centre from a managerial standpoint.
• Report to management on overall efficiency and performance of the Service Centre.
• Responsible for job allocation and job flow in the service centre including job scheduling.
• Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs and labour allocation for day-to-day operations.
• Assist with leading and participating in strategic expansion projects.
• Respond to customer requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate and customer satisfaction is achieved.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Investigate customer complaints and concerns arising from product failures and suggest appropriate solutions. Discuss with management team to identify appropriate course of action.
• Responsible to promote a safe working environment.
• Assist with analysing the current procedures and activities to identify and present opportunities for improvement of the Service Centre.
• Maintain and build good relationships with customers.
• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
• Promote a Health and Safety culture within the Service Centre.
• Assist with ensuring the adequate maintenance of tools, equipment, and other materials in the Service Centre.
• Provide technical guidance and positive leadership to the Service Centre team.
• Assist with ensuring quality work from all technicians.