Assistant Service Centre Manager

Recruiter:

Kencorp

Job Ref:

2472441982

Date posted:

Thursday, July 14, 2022

Location:

Roodepoort Settlement, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Assistant Service and Repair Centre Manager with experience managing the activities and staff of a busy service centre repairing industrial based equipment. Position is based in the Johannesburg West area

Responsibilities

Assist with the managing and controlling of the various operations of the Service Centre
Assist with managing the forward planning and direction of functions within the Service Centre
Facilitate and implement changes to improve the service provided to dealers and customers
Improve cost efficiency and productivity within the Service Centre
Reporting on overall efficiency and performance of the Service Centre
Responsible for job allocation, job flow including job scheduling
Co-ordinate service centre resources efficiently as per ongoing requirements – equipment, labour, operations
Assist with strategic expansion projects
Respond to customer requests for updates and ensure optimum customer communication
Ensure information is accurate and customer satisfaction is always achieved
Review feedback from customers and follow up to ensure total customer satisfaction
Investigate customer complaints promptly as well as any concerns arising from product failures
Effect appropriate action and solutions to product failures
Promote a safe working environment for staff and customers
Assist with analysing current procedures to identify opportunities for improvement of the Service Centre
Maintain and build good relationships with customers

Identify staff that require on-going training and implement training opportunities to ensure their skills are improved
Assist with ensuring the adequate maintenance of tools, equipment and materials in the Service Centre
Provide technical guidance and positive leadership
Ensure that all service and repair work meet the expected quality standards

Requirements

Grade 12

Relevant Tertiary qualification or Bachelors degree

Minimum of 5 to 8 years Management experience in an equipment repair and service environment is essential

Experience managing on site and field service employees
Excellent communication skills with customers and staff at all levels
Customer solution orientated
Able to look beyond the initial customer enquiry and identify other business opportunities

Computer literate - MS Office, SAP, Syspro, JD Edwards or similar package
Good financial skills

South African citizens only

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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