SUMMARY:
Crucial role in fostering a culture of excellence and continuous learning within our organization.
POSITION INFO:
&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.
As a member of our Centre of Excellence Team, you will play a crucial role in fostering a culture of excellence and continuous learning within our organization. You will collaborate closely with various departments to identify areas for improvement, develop best practices, and provide support to ensure successful implementation of initiatives.
KEY OUTPUTS:
- Analysis and documentation of business processes
- Testing & QA of business processes & productivity
- Help define business process and activity SLAs
- Liaise with business analysts & give input to business process design and modelling
- Administer support systems
- Administer team systems
- Must be a team player
- Must be a process champion
- Must be a customer champion
- Must be a solutioner
- Must be a relationship builder
KNOWLEDGE REQUIRED:
- Microsoft Office is essential (Excel)
- Zoho knowledge is preferable
- Data analysis, manipulation and insight generation is essential
- Travel sector exposure, particularly tour operations is preferable
- Six Sigma methodology and approach is preferable
SKILLS REQUIRED:
- Strong verbal and written communication skills
- Understanding of business processes
- Understanding of the organisation of a company
- Data analysis skills
- Must be analytical with good communication & interpersonal skills
PREVIOUS WORK EXPERIENCE REQUIRED:
- 0-2 years’ experience in this discipline
- Relevant Bachelor's degree is Beneficial
- Business analyst/process analysis qualification is beneficial
This is a permanent position
Please speak with your manager before making your application.
We reserve the right not to make an appointment.
