Automation Help Desk Technician

SUMMARY:
Automation Technician - Person will be liaising between customers, technician and clients head office

POSITION INFO:
Qualifications 

• Matric 
• Millwright certificate 
• Diploma or degree in Mechatronics, Automation Engineering, Electrical Engineering, Mechanical Engineering, or a related field

• Minimum 3+ years of experience in industrial automation or a similar role.
• Hands-on expertise in Siemens and Beckhoff systems.
• Knowledge of industrial drive systems and troubleshooting hybrid mechanical and automation issues
• Occasional travel to customer sites or HQ in Italy for training and support

• Automation Software Proficiency:
• Expertise in Siemens and Beckhoff platforms.
• Advanced troubleshooting skills in PLCs, SCADA, and motion control systems.
• Drive System Knowledge:
• Strong understanding of servo drives, VFDs, and communication protocols (PROFINET, EtherCAT, Modbus).
• Basic Mechanical Knowledge:
• Familiarity with mechanical components and their integration with automation systems.
• Technical Support:
• Diagnose and resolve software, drive system, and mechanical issues in filling line machinery.
• Provide remote and on-site assistance to customers and technicians for troubleshooting and maintenance.
• Liaison:
• Communicate effectively with the HQ in Italy to escalate complex issues requiring advanced support.
• Coordinate with field technicians to ensure seamless problem resolution.
• Software Expertise:
• Basic knowledgeof Siemens TIA Portal, Step 7, WinCC, and Beckhoff TwinCAT for programming, diagnostics, and troubleshooting.
• Configure and troubleshoot motion control systems, including servo drivesand VFDs.
• Basic Mechanical Support:
• Assist with diagnosing and resolving issues involving mechanical components such as gearboxes, actuators, and conveyor systems.
• Interpret mechanical drawings and provide guidance for hybrid problems involving mechanical and automation systems.
• Documentation and Training:
• Maintain detailed logs of support requests, troubleshooting steps, and solutions.
• Contribute to creating user guides and FAQs for common technical issues.