Automotive Customer Liaison Officer – Panel beater

SUMMARY:
JHB064 – Automotive Customer Liaison Officer – Panel beater - Western Cape, Stellenbosch
 
#DriveYourCareerForward as a Customer Liaison Officer at a Prestigious Panel beater in Stellenbosch. 
Passionate about customer interactions? Thrive on problem solving and communication? Then apply to work in this dynamic, team orientated environment.

As the main point of contact for clients, the Client Liaison Officer ensures smooth communication between customers and the panel beating team, delivering a seamless experience and maintaining high service standards.

Remuneration:
Market related depending on experience – Benefits including Provident Fund, Medical Aid.

POSITION INFO:
Duties include
Customer Engagement and Service

• Greet and engage with potential clients visiting.
• Provide information about automotive products and services.
• Answer client inquiries and address their needs effectively.
• Manage client interactions from inquiry to completion, provide repair updates and address concerns.
• Resolve complaints professionally, and gather feedback for improvement

• Work with technicians to ensure clear communication on repairs and timelines

• Ensure all work meets company standards and client satisfaction.

• Assist Clients to understand repair costs, maintain records and coordinate with insurers.

• Matric (Grade 12)
• Min of 2 years + in Customer Service, ideally in Automotive/Panel beating Industries
• Knowledge of Automotive terms and repair processes is a plus
• Strong communication, problem solving, and multitasking skills with a customer first attitude.
• PC literate with MS Office Suite experience
• Ability to work independently and as part of a team
• Friendly and approachable
• Professional with integrity
• Detail orientated and proactive
• Drivers license and own transport essential
• Reside within the Stellenbosch region