Automotive Customer Service and Service Retention Administrator

Recruiter:

Mototeam (Pty) Ltd

Job Ref:

JHB000084/HA

Date posted:

Friday, November 1, 2024

Location:

Johannesburg, South Africa

SUMMARY:
Customer Service and Service Retention Administrator
Gauteng, Northern Suburbs – Strijdom Park

#DriveYourCareerForward with this vital support role in the Service Administration Department!

Our client, in the prime Northern Johannesburg Location is seeking to employ a detail-orientated Customer Service/Retention Administrator with a strong customer service mindset and excellent administration skills to join this winning dealership.

Reporting to the Service Manager, this role is responsible for managing customer service records and related administrative tasks with precision and professionalism.

Remuneration:
R 12 000 per month
Benefits: Provident Fund & Medical Aid Contributions

POSITION INFO:
Duties include

Manage incoming calls by answering, screening, and forwarding them promptly, always maintaining a professional and friendly demeanour that reflects a strong customer service focus.
Update DCS for Customer Service and Service Retention, conducting follow-up calls to customers at 3 days, 7 days, 6 months, and 11 months.
Engage in customer follow-ups and prospecting activities to boost workshop workload.
Accurately capture and update information in Evolve.
Address customer complaints effectively, escalating to management as needed.
Provide general administrative support.
Maintain and organize records.
Complete daily activity sheets.
Assist the Receptionist with switchboard duties during lunch breaks.
Adhere to the dress code and always maintain professional grooming.
Execute any additional reasonable tasks as directed by management.
Strong commitment to customer service excellence
Professional and courteous telephone communication
Reliability and consistency in task execution
Assertiveness in handling various situations
Ability to work efficiently while maintaining attention to detail and accuracy
Self-motivated and capable of working independently
Outstanding verbal and written communication skills
Proficient in following both written and verbal instructions
Well-organized with solid administrative capabilities
Resilience under pressure, particularly with challenging customers
Collaborative team player with good interdepartmental awareness

Requirements:

Matric (Grade 12)
Prior administration experience, preferably within a dealership environment
PC Literate – Evolve experience
Strong communication and interpersonal skills.
Reside within the Gauteng Northern Suburbs or nearby

If your current experience and skillsets tick majority of the job specification boxes, then:

Apply directly now – Send your CV to H

Feel free to contact Hayley directly on 087 265 3364 or send a WhatsApp to 082 442 5410 for more information.

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