Automotive Service Advisor

Recruiter:

SiG Labour Corporate

Job Ref:

PTA000045/LM

Date posted:

Monday, December 2, 2024

Location:

Johannesburg, South Africa

Salary:

19000

SUMMARY:
AUTOMOTIVE SERVICE ADVISOR

The primary point of contact between the customer and vehicle service department. Responsible for ensuring that customer's needs are met and that the work is done correctly.

POSITION INFO:
EXPERIENCE, QUALIFICATIONS AND TRAINING:

Knowledge and experience in the retail motor industry
Read, write and speak English and Afrikaans
Computer Literate
Valid driver's license
Valid Matric Certificate
ASE Certification

MAIN PURPOSE OF THE JOB:

To provide an excellent service by understanding the customer's needs, providing advice and offering solutions.
The outcome that is produced is Satisfied Customers and will be considered successful when:

- The customer's needs / requirements are understood and expectations are met
- There is sound product knowledge
- Personalized service is provided
- Customers are informed

RELATIONSHIPS AND PERSONAL ACTIVITIES:

Directly responsible to the Service Manager and Foreman
Relationships with the staff

MAIN JOB FUNCTIONS:

Welcome customers and capture the relevant information, assuring that client needs are addressed.
Check vehicle in with client.
Follow-up on parts ordered, and bookings are made to suit customer daily.
Keep customers up-to-date about information on status of the vehicle.
Handle queries / concerns of customers as per the customers concerns daily.
Make out job cards, accurately and timeously and put job cards through for costing daily.
Arrange hire vehicles for customers, obtaining the necessary authority to do so.
Collect Payments from customers that are due, prior to handing back the vehicle.
Cross-departmental disciplines.

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