- Ensure that hygiene, housekeeping and
safe working standards are maintained
(floor and back-up)
- Ensure that security procedures are
adhered to
- Ensure that merchandise/display standards
are adhered to
- Conduct regular quality checks, ensure that
stock is rotated. Damaged/expired stock is
removed
- Prevent wastage/shrinkage/damages
- Check correct pricing e.g. labels
- Complete all relevant administration/
documentation
- Plan and implement sales promotions
- Approach and advise customers on the
product, listen to customers’ requests,
provide the required product or services
and handle customers in a courteous and
businesslike manner
- Monitor budgets (expenses, turnover,
gross) and take required action
- Optimise stock levels e.g. always in stock,
never overstocked through effective
ordering and efficient handling of returns
- Plan daily/weekly production of products
(Deli/Bakery/Butcher/Fresh Produce/Market
Café/Canteen Supervisor/Manager)
- Communicate effectively with employees,
management, customers and suppliers
- Ensure that all equipment is maintained in
effective working order and operated in
accordance with laid down standards
- Manage employees to ensure standards are
maintained by competent, motivated
employees
Core Competencies
Assertive
Asserts influence confidently, firmly and
fairly. Overcomes opposition to unpopular
decisions. Challenges opinions held by
others
Attention to Detail
Focuses on completeness and accuracy of
the task. The ability to constantly identify
discrepancies, inconsistencies and
mistakes
Communicate
Listens carefully and responds
appropriately. Talks in a clear and
understandable manner. Keeps to the
subject at hand. Maintains eye contact
Conscientious (By the Book)
Works according to rules and regulations
Customer Minded
Sees any situation through the eyes of the
customer and responds positively
Monitor and Develop other’s
Performance
Evaluates performance against objectives
standards. Acknowledges good
performance. Confronts and corrects poor
performance. Constantly grows and
increases the ability and knowledge of
others
Sense of Urgency
Ability to identify/prioritise urgent matters
and attend to them immediately
Team Player
Co-operates and participates with others to
achieve goals. Plays an active role as a
member whilst supporting other team
members. Actively promotes the company
image through teamwork
Thorough/Accurate
Completes tasks fully to high standards of quality in a precise and accurate manner
- Competency Based Interview
- Supervisor Numeracy Test
Odyssey Talent and DRA
Odyssey Job Fit
Relevant clearance checks
MIE (Credit/criminal/ID)
Relevant Bakery/Butchery/Fresh Foods NQF qualification
Min 3 Years’ experience in supervisory role
