Bar Manager

SUMMARY:
Bar Manager at a high-end restaurant based in Rosebank, Johannesburg

POSITION INFO:

Responsible for overseeing all aspects of a bar''s operations, including managing staff, maintaining inventory, ensuring cleanliness and safety, handling customer complaints, creating drink menus, and monitoring sales to maximize profitability, while upholding high standards of customer service and compliance with health regulations. 

Key responsibilities of a bar manager:

• Staff Management: Hiring, training, scheduling, and supervising bar staff. 

• Inventory Control: Ordering, receiving, and managing bar stock including alcohol, mixers, and other supplies. 

• Financial Management: Tracking sales, managing costs, maintaining budget, and analyzing financial reports. 

• Customer Service: Addressing customer concerns, ensuring a positive guest experience, and building relationships with regulars. 

• Menu Development: Creating and updating beverage menus, including seasonal drinks and cocktails. 

• Operational Oversight: Ensuring the bar is clean, well-maintained, and compliant with health and safety standards. 

• Compliance: Adhering to liquor licensing laws and regulations. 

• Sales Promotion: Implementing strategies to increase bar sales and profitability. 

• Shift Management: Overseeing daily operations during assigned shifts, including opening and closing procedures. 

Required skills for a bar manager:

• Leadership skills: Ability to motivate and manage a team effectively. 

• Communication skills: Excellent verbal and written communication to interact with staff and customers. 

• Customer service focus: Commitment to providing exceptional guest experience. 

• Organizational skills: Ability to manage multiple tasks and prioritize effectively. 

• Financial acumen: Understanding of basic financial concepts and ability to manage budgets. 

• Beverage knowledge: Expertise in mixology, cocktails, and different types of alcohol. 

• Problem-solving skills: Ability to quickly resolve issues and handle customer complaints.