Bookings Clerk

SUMMARY:
Bookings Clerk - Stellenbosch, Western Cape 

POSITION INFO:
Our client is seeking a professional Bookings Clerk to join their team at a leading motor vehicle dealership based in Stellenbosch, Western Cape. This role involves providing exceptional customer service, managing appointment bookings, and ensuring smooth communication between customers, service, and parts departments.

Key Responsibilities:

• Schedule appointments for vehicle servicing, maintenance, and repairs
• Interact with customers via phone, email, or in-person to understand service needs and provide information on service options and pricing
• Coordinate with the service department to ensure appointments are properly managed and parts are available
• Upsell additional services or products based on customer needs
• Confirm appointments and send reminders to reduce no-shows
• Maintain accurate customer and service records
• Ensure a high level of customer satisfaction through excellent service and timely follow-ups
• Assist with administrative tasks and collaborate with the dealership team

• Senior Certificate (Grade 12)
• Fully bilingual (English and Afrikaans); a third South African language is an advantage
• Experience in the motor dealership industry, especially as a Bookings Clerk, is preferred
• Some mechanical knowledge is an advantage
• Strong communication and customer service skills
• Problem-solving and results-driven mindset
• Self-management and resilience