Bulgarian Speakers - Assistance Coordinators (ACO) – Cape Town

Bulgarian Speakers - Assistance Coordinators (ACO) – Cape Town

Job Description:

• Communicate over the phone and via email with policyholders, a worldwide network of medical providers and our colleagues around the world
• Co-ordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situations
• Work closely with medical professionals internally and externally

Job Requirements:

• Knowledge of Bulgarian on native speaker level
• English fluency oral & written
• Pro-active and performing well under pressure
• Flexible and open-minded to ongoing changes and training
• Previous work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantage
• Matric or higher
• Decent computer user skills in Microsoft Office tools
• Time flexibility, working in shifts = morning 8:00 - 15:00 and afternoon shifts 13:30 - 21:00 + 2 weekend day shifts in a month (CZ time zone)
• Phone back-up for the existing team (with IT and extra allowance covering this)
• SA VISA secured already, ideally
• FSB registered – a big bonus

Start ASAP

Email CV to