Business Analyst

SUMMARY:

My client is looking for a proactive and analytical Business Analyst to join their team and contribute to driving process improvement, data insights, and systems integration within the business.

POSITION INFO:

Key Responsibilities

Business analysis and process design:

• Facilitate meetings with business stakeholders to understand the requirements
• Co-ordinate information gathering workshops
• Document functional requirements
• Document/update existing business processes
• Deliverables reflect a good understanding of processes
• High level of user engagement and user acceptance
• Quality and completeness of documentation
• Compliance with processes and methodologies
• System functionalities incorporated into the business requirements

Systems Analysis:

• Liaison between business & IT service desk
• Timeous resolution of ERP problems/queries
• Provide relevant and regular feedback to the business
• Escalation management (internal & external)
• Trends of problems identified and reported and used to proactively prevent reoccurrence
• First-line support for BI
• Liaison with third parties (ERP and BI)
• Understand the impact of requested changes

Testing & Training:

• Provide input into/create testing scenarios
• Ensure testing covers all possible business scenarios
• Facilitate testing
• Create/update training manuals
• Accepted test methodology applied
• Provide input into/create  training material
• Ensure training material includes all processes impacted by the implementation/changes made
• is simple, understandable, and easy to read  i.e. user friendly
• Conduct relevant training sessions where required

Projects Involvement and CBI Initiatives:

• Facilitate workshops to clarify requirements
• Project documentation in accordance with  requirements (scope, value, duration)
• Relay final requirements to third parties (where applicable)

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