Business Representative

SUMMARY:
Business Representative

POSITION INFO:

Business Representative
Location: Elandsfontein, Alberton
Salary: R231,000 PA CTC + Company Car, Fuel, and Commission

Job Purpose

To support Sales and Marketing with Sales Administration, Stock Control, and delivering exceptional customer service to achieve departmental targets.

Key Performance Areas

1. Sales and Business Administration (45%)
2. Stock Control (15%)
3. Compliance (10%)
4. Customer Service (20%)
5. Cost Control (10%)

Detailed Responsibilities and Indicators

1. Sales and Business Administration (45%)

• Canvassing and opening new customer accounts based on viability.
• Monitoring monthly sales using the Sales Management process.
• Utilizing SAP to assess sales performance and implementing action plans when necessary.
• Providing monthly feedback to the Regional Manager.
• Aligning customer strategies with marketing initiatives.
• Supporting route planning in collaboration with Warehouse staff and logistics teams.
• Hosting trade evenings and customer entertainment.
• Initiating and monitoring promotional activities.
• Assisting with credit applications and supporting debtors in timely collections.
• Ensuring outstanding debtors remain under 45 days.
• Managing company vehicles and equipment per policy.

Key Indicators:

• New accounts established and monitored monthly.
• SAP data used effectively for assessments.
• Marketing and promotions implemented successfully.
• Strong customer relations and satisfaction.
• Compliance with credit and debt processes.

2. Stock Control (15%)

• Coordinating with Warehouse for optimal stock availability.
• Assisting customers in managing their stock levels.
• Monitoring and forecasting stock needs monthly.

Key Indicators:

• Stock levels maintained.
• Monthly stock forecasts completed.
• High customer satisfaction regarding stock availability.

3. Compliance (10%)

• Adhering to controls and procedures to maintain company integrity.
• Reporting risks and ensuring compliance with relevant regulations.

Key Indicators:

• Risks identified and reported.
• Compliance achieved and waste minimized.

4. Customer Service (20%)

• Building effective working relationships with customers.
• Resolving customer queries promptly and professionally.
• Delivering product training and updates to customers.
• Keeping customer databases current and accurate.

Key Indicators:

• High customer satisfaction levels.
• Accurate and updated customer records.
• Effective query resolution.

5. Cost Control (10%)

• Ensuring optimal use of financial and other resources.
• Monitoring gross profit and implementing corrective actions when needed.
• Reducing unnecessary expenses and optimizing company resources.

Key Indicators:

• Costs monitored and waste minimized.
• Pricing structures maintained and updated.
• Gross profit monitored effectively.

Job Specifications

Qualifications

Minimum: Diploma/Certificate (NQF 5).

Experience

Minimum: Up to 3 years in a similar role within a Manufacturing environment.

Technical Competencies

• Basic MS Office and familiarity with SAP/ERP systems.

Behavioral Competencies

• Proactive and action-oriented.
• Problem-solving and analytical skills.
• Planning and organizing abilities.
• Strong communication skills (verbal and written).
• Customer-focused and resilient.